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Technology & Information Services: What We Do...

Support Student Learning with Technology

  • Ensure access to appropriate devices that support learning for students.
  • Provide timely access to devices that support learning, teaching and the business of education for staff.
  • Gather and analyze student needs for effective assistive technologies, and make appropriate recommendations, monitor and evaluate use.
  • Provide implementation supports for assistive technologies.
  • Manage change requests, respond to and resolve incidents and problems in a timely, professional manner.
  • Analyze competencies and research technology, resources, and media that can be applied to help students develop competencies and demonstrate what they know and can do.
  • Build education professionals’ capacity to use technology, resources, and media to help students develop competencies and demonstrate what they know and can do.

Data Driven Decision Making

  • Gather, document and analyze requirements for new ways of collecting and reporting information to inform administrative and classroom decision-making.
  • Develop, test, implement and support custom solutions, including applications and databases for collection and management of information.
  • Integrate applications and databases, to reduce duplicate requests for information and streamline management of information, applications, databases and information access.
  • Design, develop, test and implement custom reporting solutions, including recurring standard and one-off reports and data extracts to inform administrative and classroom decision-making.
  • Train personnel who collect, enter and manage digital information

Research and Innovation

  • Review and develop policies that support the use of research-based pedagogies, digital resources, support systems and digital learning environments.
  • Create and deliver learning opportunities to build capacity in review, participation in and application of research related to technology, online learning and digital learning.
  • Identify and facilitate sharing of research-based educational technology innovations among educators and schools as well as external partners.
  • Support jurisdiction-wide exchanges and collaborations related to research and research-based models and practices for educational technology, online learning and digital learning.
  • Facilitate collaborative development of research between educators, schools and external partners.
  • Identify emerging innovative practice and use of educational technology in classrooms and schools, and develop and implement strategies to scale innovations up and out.

Professional Learning

  • Collaboratively design professional learning programs using data and research to monitor effectiveness and inform improvements.
  • Design professional learning opportunities that employ technology in a variety of ways that meet participant needs and achieve jurisdiction goals and priorities.
  • Collaborate with educators to design student learning opportunities that employ technology in meaningful ways.
  • Engage students, teachers, administrators, education professionals and the community in creating innovative learning communities.

Technology Leadership and Governance

  • Collaboratively develop technology-related policies that support district goals and objectives.
  • Collaboratively develop district-wide plans for the innovative and effective use of technology to support learning, teaching, administration and management.
  • Support schools with incorporating innovative and effective uses of technology to support learning and teaching into their planning.
  • Engage students, teachers, administrators, education professionals and the community in creating innovative learning communities.
  • Seek out and participate in partnership opportunities that support innovative use of technology and expand access.
  • Manage cost, value and risks of Information and Educational Technology.
  • Manage IT finances and assets through budgeting, asset management and procurement.
  • Manage IT services to ensure delivery to an agreed-upon level of quality and responsiveness.
  • Manage IT capabilities and human resources, to ensure that required capabilities and skilled personnel are available when needed.

Maintain Technology Infrastructure

  • Gather, document and analyze requirements for the infrastructure that supports the digital learning environment.
  • Design, build and maintain school wireless and wired, public and private networks, the jurisdiction’s wide area network infrastructure, and connections to external networks including Internet, SuperNet and RedNet.
  • Design and implement policies and technical controls to ensure that the technical infrastructure is available, reliable and resilient.
  • Manage change requests, respond to and resolve incidents and problems in a timely, professional manner.
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